About Zales
Welcome to Zales, your trusted Jewelry Store in El Paso, TX. With a customer rating of 4.70 from 544 reviews, we’re proud to offer great service and quality and a warm, welcoming experience for every visitor.
Business Hours
Customer Reviews
We got welcomed and helped by Ariane! She was very polite and friendly. We needed my wedding ring resized and she went over and beyond by requesting it to be cleaned and polished on top of getting it resized. We also needed a watch resized and they usually wouldn’t do that for the kind of watch we brought but she …
My experience was of a 5 starts! I came in today just to do my regular inspection, and got out with a new wedding set lol Grecia was such an amazing lady, she told me about the specials they had going on and she didn’t hesitate about showing me all the sets I liked. She even tried them on for …
Crystal Diaz was wonderful! She was patient and kind. She was very knowledgeable on all the types of stones and helped me select the perfect ring. My husband was beyond impressed and happy with our purchase. I highly recommend her to assist you. You will be satisfied. She is amazing!
Ms. Jacqueline helped us with a scratch on the band, along with resizing. Super helpful, extremely kind and very knowledgeable. She helped advise my fiancée and I on which size was best and walked us through the whole process for sending the ring out. Amazing customer service, I’m really thankful to have had her help. Also want to thank Uriel …
I want to start by saying that the manager (Uriel) handled my situation very well, and I truly appreciate the professionalism and care he showed in resolving my concern. I originally came in to have my ring cleaned and inspected, but unfortunately the associate who assisted me did not clean or inspect my ring properly. This was disappointing, especially considering …
The staff here are truly amazing! Last year, I came in just to explore and get familiar with the overwhelming variety of diamond cuts and sizes. They were incredibly patient and helpful, making the whole process feel comfortable instead of intimidating. I finally made my purchase in September, and it was such a great experience. What really stands out is …
From the moment I walked in, he made the entire process seamless and stress-free. Uriel is incredibly knowledgeable and took the time to answer all my questions without ever making me feel rushed. What impressed me most was his honesty; he genuinely cared about finding the right fit for my needs rather than just making a quick sale. If you’re …
★★★★★ 5 Stars – An Unforgettable Experience! My wife and I had an absolutely phenomenal experience purchasing her wedding ring, and we cannot say enough wonderful things about the service we received. From the very beginning, Mr. Uriel, the store manager, did an outstanding job helping us choose the perfect ring. His knowledge was truly impressive — he took the …
⭐⭐⭐⭐⭐ We had the absolute best experience with Crystal Diaz! From the moment we walked in, she was incredibly sweet and welcoming. She made us feel comfortable right away and never once made the process feel overwhelming or pressured. Crystal was so informative and patient while helping us with my ring upgrade. She took the time to explain every detail …
Uriel was amazing! He was very patient with us while we picked our wedding band. Never rushed or pressured us, explained everything and answered all of our questions! Would recommend him to everyone!