About Vail Agency

Your local Professional Services in Rochester, NY.

Last updated: Sep 12, 2026

Business Hours

Closed · Friday 8:30 AM-4:30 PM
Friday 8:30 AM-4:30 PM
Saturday Closed
Sunday Closed
Monday 8:30 AM-4:30 PM
Tuesday 8:30 AM-4:30 PM
Wednesday 8:30 AM-4:30 PM
Thursday 8:30 AM-4:30 PM

Customer Reviews

4.90
Based on 74 reviews
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Brian DeWind

It was a great experience working with Adam and his team at the Vail Agency. Adam spent a good deal of time working with us to find the best options for homeowners and auto insurance and answered all our questions in a timely manner. I highly recommend working with this agency.

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Sam Bodratti

Working with Adam was great! The whole process was far easier and quicker than I expected and Adam's communication was exceptional; he quickly answered all my questions and was great with following up. He was never pushy and I never felt pressured into making a decision. This was my first time buying insurance for my business and with all the …

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john williamson

i have been a client of the vail agency. for over 50 yrs and i will always be. Maryann, Scott and Adam have always been helpful with any issues i have had. they just searched for new policies and were able to save me money with same or better coverage. you should give them a try you might be able …

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Louis Rothfuss

Scott and all the staff are very professional, courteous, and helpful. I have been using this agency for years. I do believe they have found me the best price and plan for me.

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Roderick Thomson

Vail Agency has been working with my family for several decades. I have recommended Vail to friends for many years now. They are like an extended family. I would give them 10 stars, not just five stars.

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Todd James

I have been using Vail insurance since 2005, and could not be happier! Scott and the crew from Vail are always very quick to get things done, very personable, and overall, just great people who know their jobs inside and out.

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Jason Friday

Scott & Vail Agency has gone above and beyond to help us out since coming on board years ago. Their approach to our needs has always been pro-active. From the beginning, our policies, coverage, pros & cons have all been explained truthfully and in full. They have worked with us to find what fits into our life and our budget …

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Dan Tette

Scott and the team at Vail have been handling all of my insurance needs for most of my adult life. I have always felt that I have been completely covered, most importantly, but also that I have zero need nor desire to shop around for a better rate. Any time I have had an incident to report, the process has …

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Michael Knorr

Some years back my wife and I switched from a local agent to one of the bigger insurance companies due to a number of factors, one of which was the promise of a proactive agent with a teacher's mindset. When this didn't pan out and rates kept going up with no dedicated agent to talk to any longer we made …

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Fred Brumm

We have been working with Vail for just about 2 years. Scott and Team are awesome!

People Also Ask

Where is Vail Agency located?
Vail Agency is located at 849 Paul Rd Ste 220, Rochester, NY 14624, United States, Rochester, NY, United States. You can get directions here.
What is Vail Agency rated?
Vail Agency has a rating of 4.90 out of 5 stars based on 74 customer reviews.
What are Vail Agency's hours?
Vail Agency's hours vary by day. Please check the Business Hours section above for the full weekly schedule.
How do I contact Vail Agency?
You can reach Vail Agency by phone at +1 585-889-4650.
What type of business is Vail Agency?
Vail Agency is a professional services business located in Rochester, NY. A local business offering quality services to customers. Contact us to learn more about our offerings.