Universal Store

My partner and I went in not knowing what to get, was served by a sales assistant named Claudia who was absolutely awesome! Extremely attentive and made sure to grab us styles and sizes that were required. Amazing service from the greeting to the checkout

The staff were amazing! on the 19th of November, I had an emergency as my birthday dresses did not come on time from online. I rushed into the store and told the girls that I was having a dinner and that I was late with no dress. I let them know the type of shoes I had in had to …

Had a great experience with Jessie today (sorry if I messed up the spelling!) Came in looking for a knit polo, got some free fashion and fitting tips to go along with it. Very happy customer

The clothing is excellent quality + customer service were so so nice and helpful, they were always assisting me with a smile on their face. :^)

I went here yesterday in the afternoon and as I walked in I was greeted by a lovely women, then I have a brief look around, really just unsure where to start, and this women comes to my aid, grabbing me a bunch of clothes to try, she was super helpful and was listening to what I was saying. Then …

I wandered into the Universal Store on Monday 6th Feb as a middle aged woman looking to update my wardrobe with something “funky and edgy” as my kids call it. Maddie was the most helpful shop assistant with her recommendations and intuitive feel for what I liked. At no point did I feel like a dinosaur in this shop which …

I’m not really a ‘leave a review’ kind of girl but I really had to this time. I made the mistake of not grabbing the names of the girls who helped me yesterday. I hate shopping with a passion, but these girls made it so nice. They were funny, genuine, gave me so much love and attention, and actual feedback …

The staff at this store are absolute sweethearts, all of them were so accomodating and helpful and nothing was ever too much for them. I didn’t get their names but the three employees that helped my friend and I honestly made our day and made us feel so confident. Honestly, words can’t describe how good we felt during our time …

Outstanding customer service! I made a mistake buying a product to pick up in a store in the other side of Australia. I sent an email straight away, explaining the situation. In less than 12h they cancelled my purchase and refunded my money. No fuss. Just straight forward. Amazing! Thank you.

An amazing experience! Went in for a few staple pieces and the worker Natalie really gave me a personal shopping experience, she understood exactly what I was wanting and we pulled together some amazing fits styled well with some accessories! Overall experience was exceptional - the best I’ve ever had!