Newcastle Custom Electronics

I have read the reviews and found the opposite. My Samsung TV was repaired in my home under warranty. They turned up when they said they would, with the required part and were polite and professional. No problem!

Ok so I have lived in Newcastle all my life. This company has been around for more then 20 years. All these bad reviews are people who are ringing up asking for money to take down the people here are caring yes like all businesses are busy both the lady and man are friendly even gave me a courtesy call. …

Our LG top loader washing stopped on the spin cycle over the long weekend We contacted Harvey Norman first thing on the Tuesday morning to put in a warranty claim.Harvey Norman notified Newcastle Custom Electronics of our issue that same day.That aftrenoon Newcastle Custom Electronics rang us to organise a time for the following day to do the repair. Michael …

I actually had an extremely pleasant experience with them, one of the best customer service I've ever had. Samsung has contracted my fridge (broken ice maker) with them. My washing machine was broken few years ago and it was contracted to Alpine Refrigeration near me (which they were fantastic as well). Anyhow after reading the review I was thinking to …

Couldn't be happier with the service! My samsung fridge needed repair and my call was answered promptly, professionally and the follow up call after my job was logged was excellent and informative. I was aware of the costs and rough estimate of parts up front and the parts were brought to the job to minimise any need for a further …

I see these guys cop a lot of bad reviews so I thought I'd chime in with my experience. I had an LG TV warranty claim to take care of (nice work LG for honoring it responsibility's with regards to Aussie consumer laws btw) In a few short days a tech from Newcastle Custom was on the phone, checking what …

Received a call from Newcastle Custom Electronics within 24 hours of them receiving my work order. They were polite and very professional over the telephone and the appointment for the in-home repair was scheduled within the next two business days. Serviceman attended my property, within the specified timeframe and had the issue with my fridge rectified within minutes with a …

Warranty repair on an LG washing machine. They called within 24 hours of me lodging the warranty claim with Harvey Norman to confirm the reported fault. I was advised they would order the part (pressure switch) immediately and would me call back to make appointment when part confirmed. They called back later that day to advise the part was sourced …

Honestly, was shocked by some of these reviews. Was referred here for an issue with my LG fridge. Their response was prompt and professional, the issue was diagnosed within minutes, and they had the fridge repaired in less than a week (including ordering the new part to fix the issue). Service was outstanding, and Michael went above and beyond both …

LG sent us to NCE for a TV repair. They contacted me to confirm and ask what the problem was so they knew what to have on hand. 2 weeks went by while those parts arrived. The tec arrived at 6 pm after an obvious long day & got our TV running quickly and professionally, all credit to him. I'm …