About New Balance
New Balance in Pasadena is a convenient destination for athletic footwear, apparel, and accessories for customers of all ages. As a chain retailer offering its house-brand products, the store makes it easy to find sportswear suited to everyday activities, fitness routines, and active lifestyles. Whether you are looking for footwear, clothing, or accessories, the in-store shopping experience provides a practical way to browse available options and choose what fits your needs. Customers can choose from several convenient service options, including delivery, in-store pick-up, in-store shopping, and on-site services. The location is well suited to a quick visit, helping customers shop efficiently when they need sportswear without unnecessary delays. Payment is simple and flexible, with credit cards, debit cards, and NFC mobile payments accepted. Accessibility is an important part of the customer experience at New Balance. The store offers a wheelchair-accessible car park, entrance, seating, and toilet. Additional highlights include gender-neutral toilets and a restroom. With a customer rating of 4.50 out of 5 based on 428 reviews, New Balance provides a well-regarded option for sportswear shopping in Pasadena. Visit the store at 270 S Arroyo Pkwy, Pasadena, CA 91105, United States, or call +1 626-793-7900 for more information.
Business Hours
Customer Reviews
Jonathan was so attentive and knowledgeable! He offered me different shoe options without any pressure at all. Even while helping multiple customers at once, he balanced everything smoothly and still made me feel taken care of. Great customer service!
I visited with my elderly parents and definitely appreciate that they have their own dedicated parking lot. The gentleman who helped us was great - attentive and patient throughout our visit. He did a foot scan so we were able to confirm our foot sizes, width, and pronation. I love New Balance in general since they have wide shoes. They …
My 1st time buying a pair of new balance. The workers were so helpful, the selection was so fire I was in disbelief. After finding the right shoe for me (2002r) I was informed for a 40% discount for Veterans...boy oh boy, shoes went from 149.99 to 89.99 I had to double back and get 2 pair. I was instantly …
Jonathan was incredibly helpful, he single-handedly manage the floor on a busy afternoon and made it look easy. Really great customer service.
Very friendly staff. We drove 1 hr to exchange some limited edition shoes. Erick was very nice and help to my husband and I. Definitely worth the drive.
First off, I want to thank Filip for the fantastic enthusiasm & understanding of all the products. This location has ample parking with a spotless interior. Unfortunately the shoes I was looking for are not carried here, but all of the questions I had were accurately answered.
Jonathan is an excellent sales associate. Helped me pick the right shoe and took his time as well as multi tasking. Wish all sales associate 's could take care of people like him. He was the only one that said welcome when I entered the store. Thank you Johnathan for your courtesy and professionalism.
I had an outstanding experience at the New Balance store today. I walked in just 15 minutes before closing, and manager Eric went above and beyond to help me. He took his time exchanging a pair of shoes that didn’t fit, found me the perfect size and style, and got me an insole that actually works great for my feet. …
I had a fantastic experience at the New Balance store in Pasadena. Erick helped me out and made the entire experience easy and enjoyable. He was super personable, professional, and incredibly knowledgeable about the shoes and fit options. You can tell he genuinely cares about helping customers find the right fit instead of just making a sale. The customer service …
Normally don't write reviews but after the amazing help and patience from Eric, the assistant store manager, there was no way I couldn't share and highlight his AMAZING customer service. From the moment we walked in Eric helped point out the 880s I was looking for and some other contenders and really took his time explaining how each shoe performed …
