Hermes

My sister and I shared one of the best shopping experiences of my life at the Collins St store on Valentine's Day. Our welcome from Lochlan really set the tone and he quickly matched us with the wonderful Helen who educated us on the provenance and story behind each of the beautiful pieces she helped us select. Her knowledge and …

I’ve been shopping at Hermès Collins St for over 3 years now, and while the experience has always been exceptional, working with Viki takes it to another level. She’s not just knowledgeable and professional. She’s honest, direct, and genuinely supportive. Viki isn’t afraid to share her thoughts, whether it’s helping me choose the right piece or offering styling tips. She …

The BEST Hermes boutique I’ve been to in the world - both stock wise & service wise. Lauren and Billy were so sincere & patient. Very good experience and will definitely return to shop here.

I walked past after hours & there was a beautiful wire horse sculpture in the window! What a cool feature of the store; this seasonally changing creative window! ✨ Hopefully I’ll be back next time during business hours and get to experience inside the store as well 🤞😊

I had a wonderful start with my new SA Maya. On the 10th of July I received a txt msg from my former SA, informing me that she is resigning from her position. I felt really sad because she has been enormously helpful and kind to me from day one. The service and the experience has always been amazing. Our …

I've had consistently excellent experiences at this Hermes boutique, and I wanted to share a perspective that may differ from some of the reviews here. Hermes offers a very traditional, relationship-based approach to its brand, and service is understandably prioritised for established clients and those with appointments. In my experience, when that context is understood, the service is thoughtful, responsive …

My first time here and SA Tiahna made me feel like a local. If you’re visiting, definitely ask for her by name. A god send and found me my Picotin in a neutral!

I had a wonderful experience with Tiahna. She was professional, knowledgeable, and incredibly gracious in guiding me through the process. Her patience and sincerity made the entire experience enjoyable and effortless. Truly exemplary service, nothing transactional. It’s rare to encounter someone who balances professionalism with such warmth and grace. Thank you for making my visit so memorable. 💗

★★★★★ I visited Hermès Collins Street yesterday evening quite last minute, and I felt compelled to share how exceptional my experience was, particularly thanks to Tiahna. I understand the commentary around pricing or the perceived exclusivity, but to me, what I’m investing in is the boutique experience and the relationship. I was served by Tiahna, and she was impeccable. While …

My wife and I bought a few items here while on holiday. The things that stood out to me were how kind and patient the staff were, and how much stock the store has. Both were very impressive to me and I can tell this is one of the flagship Hermes stores!